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🚨 Incident Response Playbook

Emergency Response

This playbook provides step-by-step guidance for handling production incidents. Follow these procedures during any service disruption.

🎯 Incident Severity Levels​

Severity Classification​

🚀 Response Flow​

Incident Lifecycle​

👥 Response Team Structure​

Team Organization​

📊 Communication Channels​

Information Flow​

🔄 Escalation Matrix​

Decision Tree​

⏱️ Response Timeline​

SLA Targets​

📝 Incident Documentation​

Required Information​

🔍 Root Cause Analysis​

Analysis Framework​

📈 Metrics Tracking​

Key Indicators​

🛠️ Recovery Procedures​

System Restoration​

🎓 Lessons Learned​

Improvement Cycle​

Critical Procedures

During a SEV1 incident, always prioritize service restoration over root cause analysis.